Thank you for purchasing from ExamHike.com.
ExamHike provides digital educational products, including Online Test Series, Mock Tests, Practice Tests and other digital learning resources.
Digital Product
All products available on ExamHike are digital products. After a successful payment, access to the purchased product may be provided electronically through the user’s account.
Because digital products may be made available immediately after purchase, users should carefully review the product name, description, examination/category, validity and other available details before completing the payment.
Refund Policy
Generally, purchases of digital Test Series and other digital products are non-refundable once access has been provided or the digital product has been made available to the user, except where a refund is required under applicable law or where ExamHike determines that a refund is appropriate.
Before Purchasing
Before completing a purchase, users should verify:
- The name of the Test Series;
- The examination/category;
- The number and type of tests;
- Product validity, where applicable;
- Price and applicable taxes/charges; and
- Other product details displayed on the website.
Incorrect or Defective Access
If you have paid for a product but have not received the expected access due to a technical issue attributable to ExamHike, please contact us with your order/payment details.
We will review the issue and, where appropriate, restore access, correct the issue or provide another suitable resolution.
Errors in Questions or Answers
An error in an individual question, answer or explanation does not automatically constitute grounds for a refund.
If you identify an incorrect question or answer, please report it to us through the available feedback/contact mechanism. We will review the reported issue and may correct or update the content where appropriate.
Duplicate Payment
If you believe that you have been charged more than once for the same transaction, please contact us with the relevant transaction details so that the matter can be reviewed.
Contact
For refund, payment or access-related concerns, please contact ExamHike through the Contact Us page available on the website.
Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable law.
